POLA - Shibuya City, Tokyo

もも

プレゼント購入のために利用させていただきました。
もしかしたら入って間もない販売員さんかもですが、こちらの曖昧な要望というか相談に一生懸命考えてくれました。
おかげで素敵なプレゼントが購入出来ました。ありがとうございます！
直前に他のブランドで嫌な気分になっていたので癒されました。
ずっとそのままの初々しい丁寧な接客でいて欲しいです。

2020 YK

嫁の買い物に付き合い、アクリル板の前に腰掛けたら、太ったおばさんの販売員に購入者以外は座るなと言わんばかりに物凄いけんまくで言われた。

接客業をやる人間の言葉遣いと態度ではなく、とにかく不快だった。買うのをやめて帰ろうかと思うくらいであった。店員さんはいつも感じがいいのに、あのおばさんだけ本当にひどい。二度と行かない

ng ri

いつも利用しています。太った化粧品販売員っぽくない年配のおばさんの接客が最低でした。口の利き方など接客業やったことあるのかなってレベルで嫌な気分になりました。声もでかいしうるさいだけ。肌もシミだらけですし、痩せて綺麗になって接客学び直してあの場に立った方がいいと思います。他のスタッフさんの接客は◎です。

Lly

I really wanted to purchase some skincare from Pola because a lot of people raved about this brand. But the bad attitude from the fat middle aged woman was super rude, that i wasn’t able to purchase and try the products. From the start when she tried to “help me”, she was rude and have no patient for me. The way she explained her products to me, she just speed up everything and basically pour every item on me to try. Even though I only wanted to try the eye cream and wrinkle cream. During the sampling, she did hand me an English pamphlet and pointed to the item as she was pouring the items on me. But because of the small English font, I had to read it over a couple of times. That’s when I felt her impatience with me. When I asked her for the ingredients of the product, she told me that it’s not in English, so I still asked to see the packaging anyways because I can use Google translate camera. When she handed me the packaging, it was in full English!!! Then while I was reading over the ingredient list on the packaging and said okay I finished reading it. She just quickly grab the product from me making me look like I was going to steal the item from her. I didn’t give too much thought about it and just gave her the benefit of the doubt. Then as I told her that I would like to purchase the 2 items, she asked me for my passport. But I wanted to give her the guest coupon, she refuse to even look at it and just keep pointing and asking for my passport in an angry tone. That’s when I had it with her and told her because of her rude attitude that I do not want to purchase from her and left the Pola booth. Too bad for the both of us, she had lost a sale and I couldn’t try something that I’ve been hearing good things about.

Thi Tran

Good department store to buy Pola products compared to other store as they give you 5% more discount plus 10% vat.

佐藤ぴ

商品の説明も丁寧で、とても感じのいい店員さんでした。