Knotty Tie Co. - Denver, Colorado

KathyW

The tie and matching pocket handkerchief were shipped and delivered on time. I used the expedited service which was a little pricey, but I appreciated the option because I delayed ordering longer than I should have. I like that the product shipped from the USA, not a foreign country where customs delays are common. The product came packaged nicely in a box and appears to be of good quality. It is a pretty close match for my mother of the bride dress considering it was picked using an online color choice match. I would recommend this company for anyone looking to buy a custom color tie. I do not have photos because the father of the bride has not worn the tie yet.

Brad Homeyer

I had a mostly disappointing experience with Knotty Tie. Their main office is in Denver where I live, so luckily I could go over to the location to speak to someone or pick up an order. However, the process I went through for tie customizations was unnecessarily tedious and expensive. I want to be clear that this was just my experience, and based on the other reviews, I can see why other people had a much better experience than I did.

The color match tool is very useful-especially for my wedding this is exactly what I needed to make sure my groomsmen looked exactly how I pictured them. The frustrating piece starts here: In order to see the full range of colors that you can color match-you have to buy their $10 color match chart that you only really need to use once (unless you plan on ordering from Knotty Tie again). The chart they sell is not available as an online database of hex code on their website. Instead, it’s a physical poster made out of fabric that will lay around after you order once. As a business practice, it’s smart on Knotty Tie’s end, but disappointing and an unnecessary added cost to the consumer.

When ordering, I did a specific color match of tie to my suit color via hex code myself. However, when the first order arrived, the ties were close, but the incorrect shade.

Mind you, I paid around $250 for five custom ties in one color, which is pricey, but not unheard of given that they're custom. The main problem lies in the fact that they don’t allow refunds for custom ties, so if they aren’t correct for whatever reason, you have to pay for a whole new set of ties and wait another 7-10 business days. I can understand the policy of not providing refunds for custom made orders, but not if I didn’t receive exactly what I ordered in the first place.

When I reached out about the incorrect tie color I was told that I wouldn’t be given a refund, however my next order would be at a 50% discount, which was unfortunately the best case scenario. When I reordered again through the customer service provided link, the new ties arrived in the same incorrect shade that I got the first time. At this point, I had spent nearly $400 and waited around 3 weeks to get two incorrect orders.

I spoke to Daniela at Knotty Tie, whom, to her credit, was very helpful and responsive. She was willing to order the ties in the correct color I needed for no charge, as long as I returned the previous two sets of ties to the Knotty Tie office-which I did. At the third time asking, I did get the correct ties, and they looked perfect-which I am happy about. However, it took basically a month, 3 different orders, and $400 to get the correct single-color match ties- which is unacceptable. For a wedding, this entire process was unnecessarily time consuming, and cost-ineffective. Daniela was very helpful throughout the process, and one of the best parts about the experience.

Overall, I do think my situation was an aberration, and the ties themselves (when they were correct) were quite nice, and made with a good quality fabric; My groomsmen looked fantastic!

Customer service was very responsive, and willing to help their customers despite their frustrating refund policy. Ultimately, the nature of Knotty Tie's customization process, time spent waiting for the correct order, and the cost (in my opinion) was not worth it. I would recommend that if you plan to work with Knotty Tie that you also consider alternative options too.

Alison Ritter

Ordered a customized tie for my fiance for our wedding! So fun to be able to pick a pattern and match it to our color scheme! Small issue with the order but customer service reached out immediately and helped remedy the issue! Thank you so much for being able to help with our order! Please please please reach out to their customer service for any issues, they really are there to help make things right! Will be shopping again for future events! Thank you!!?

James Mills

I used Knotty Tie Co. to customize 3 bow ties and 3 full-length ties for my wedding party. I received my order in less than a week and everything was perfect. Just as depicted online and packaged to perfection. 100% recommend to anyone planning a wedding.

Glenkatr123

I had Jaymie as my rep and she has been awesome since day one. Her prompt responses and communication is like no other. I wish I could have her at my hotel's front desk. Better yet, managing the front office!

Candace Cruse

Beautiful, high quality tie! I custom designed the colors and each color looked exactly how it appeared on the website. I received within a week of placing my order- I couldn’t recommend this company enough!

Erica R

I ordered custom ties for my wedding. The quality of the ties is excellent. The awesome array of colors to choose from is the best. I highly suggest ordering the color swatches. I really like the mission of the company. The customer service is great, too!

Tanya Perez

The ties are great quality material. We used their azazie swatches and the colors do match the dresses exactly. The only thing I would suggest is that it would have been a good idea to send a sample of the material with the custom colors on the pattern I used. While the colors specific to our bridesmaid dresses was great, I am not in love with the green we chose for the leaves for our floral pattern. Even with the color sampler, it wasn't easy to tell how it will look all together on the pattern and the green appears brighter than I had hoped it would againt the other colors. Now that I've gotten 7 ties, I will have to live with that because it can't be changed.